Building patient confidence in accessing non-COVID-19 treatments
With the NHS entering the second phase of its COVID-19 response, it faces a new challenge: patient concerns around infection risk possibly preventing them from attending outpatient services. How can NHS Trusts communicate confidence in its infection prevention measures as many non-COVID-19 treatments and procedures – previously halted – resume? Keith Austin, CEO of EMS Healthcare, discusses how Trusts can address these concerns and plan proactively to ensure outpatient services run smoothly once resumed.…
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